Accounting Career Search - Buffalo CPA Firm
Accounting Career Search - Buffalo CPA Firm
Accounting Career Search - Buffalo CPA Firm
Accounting Career Search - Buffalo CPA Firm

Career Search

Service Desk Technician (Level 1)

Immediate opportunity for a Level 1 Service Desk Technician in our Buffalo office


Position Summary: Reporting to the Service Desk Supervisor, maintain and monitor end-user workstations, Virtual Desktops and productivity on local area network. Perform a variety of maintenance, software configuration, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications and act as initial source of departmental contact through Service Desk software system. Troubleshoot computer problems, determine source and advise on appropriate action. Complete project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Essential Functions:

  • Monitors, responds to, and resolves or escalates incidents and requests submitted through the firms Service Desk software system in accordance with pre-determined Service Level Agreements.
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Installs, configures, maintains and upgrades: Desktop and laptop computers and associated peripheral devices; network cabling and devices; servers and storage devices, multifunction copiers and workgroup printers; and other related equipment, devices and systems.
  • Performs and/or oversees software and application installation and upgrades.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing Firm personnel.

Minimum Qualifications:

  • Minimum Associates Degree in Computer Information Systems or related field or equivalent applicable work experience.
  • 1-2 years help desk experience.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.

Join the Freed team and experience:

  • Great Work / Life Balance
  • Manageable Schedules and Travel
  • Unique Sociable Culture
  • Flexible Scheduling
  • Giving Back to the Community and Volunteer Initiatives


Qualified candidates should send cover letter, resume and requested salary range to

Incomplete applications will not be considered.