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We have an immediate opportunity for a Systems Engineer. This is a hybrid opportunity based out of our Buffalo, NY office.

About The Job

Reporting to the Internal Director of IT, the Systems Engineer is responsible for contributing to the stability, integrity, and efficient operation of the firm’s technology infrastructure through the appropriate operation of relevant technologies including, but not limited to those outlined below.

• Participate in internal service desk following ITIL framework
• Assist with tier-3 IT support tickets which have been escalated to engineering
• Create and maintain software packages using modern application delivery methodology
• Manage physical endpoints, virtual endpoints, and operating system deployments using modern endpoint management methodology
• Follow change management, problem management, and asset management processes
• Maintain system and process documentation within appropriate knowledge base
• Standardize and automate system and support processes
• Troubleshoot and manage issues related to application deployments and system updates
• Troubleshoot and manage issues related to identities, systems access accounts, authentication, authorization, entitlements, and permissions
• Troubleshoot and manage issues related to calling and conference devices
• Remediate system vulnerabilities
• Perform responsibilities in accordance with all company standards, policies, and procedures
• Communicate with stakeholders to determine system update schedule for version, security, and feature set updates

What We Are Looking For

• Associates Degree or higher in Computer Information Systems, Business Administration or related field or equivalent applicable work experience.
• Minimum 3 years of highly relevant Microsoft engineering and/or support experience.
• Microsoft Certification or certification level knowledge for Microsoft 365 Associate level.
• Ability to install, configure and maintain a variety of Microsoft systems and software.
• Strong knowledge of Microsoft technologies including Microsoft Intune, Windows Server, Apps for Business, Entra ID, Office 365, and Azure.
• Ability to install, configure and maintain a variety of Microsoft systems and software.
• Established record of using modern application delivery and endpoint management methodologies within Microsoft Intune (Intune, Autopilot, and Configuration Manger).
• Strong knowledge of internal collaboration and communication solutions using Teams and Microsoft 365.
• Ability to work with or within a team in the design, deployment, and support of infrastructure systems focused best practices and standardized processes.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to multi-task and adapt to and implement changes quickly.
• Excellent verbal and written communication skills. Ability to communicate technical information to nontechnical personnel and communicate clearly and effectively with vendors, and peers Strong attention to detail and solid follow-up capabilities.
• Willingness to work outside standard business hours and participate in an on-call rotation to resolve issues or maintain systems as required.
• Skill in organizing resources and establishing priorities.
• Ability and eagerness to learn and support new systems and applications.
• Some inter-office travel may be required.

As a hybrid position, a dedicated and private space is required to effectively work remotely. Some work will be performed in a professional office environment where the noise level in the work environment is usually moderately quiet. Ability to work remotely contingent upon needs of business. The position may occasionally require travel up to 200 miles. Work hours may vary, some night and weekend work may be required including participation in an on-call rotation.

What Freed Maxick Offers

• An attractive and competitive compensation and benefit package
• A friendly work environment with the largest firm in WNY based on number of CPAs
• An incentive program for commissions on new business, and referral bonuses for introducing potential new employees
• Promotion and advancement opportunities
• Ongoing education to keep your technical skills sharp and your soft skills top-notch
• Unique sociable culture
• Flexible scheduling opportunities
• Hybrid work environment
• Compensated time to volunteer in the community

The compensation for this role varies based on experience and falls within the range of $70,000 to $85,000. These salary ranges are for applicants based in Western New York. Consideration will be given to applicants outside of our geographic area with appropriate ranges provided, based on location.

Apply today! We are looking forward to meeting with you!

EOE